Returns & Exchanges


Returns Policy

If you are unhappy with your purchase, please return and we will provide a full refund. We will be both disappointed and keen to learn why it has not met with your approval. Our mission is to constantly improve, so any helpful feedback will be positively received.

The essentials

Here are the basic facts:


1. You have 14 days from the date of receipt to return the goods.

2. In order to qualify for a full refund, the goods must be returned in perfect condition, together with all original packaging.

3. Please send us a letter quoting the customer reference number and explaining why you have returned the goods.

4. We strongly advise that you send the goods via US Postal Service - Special Delivery as we cannot be responsible for goods lost in transit. See below for returns address.

5. You are responsible for the cost of return postage. Packages sent without postage paid will not qualify for a refund.

6. Refunds to you will be made within 10 days of the date of receipt. All undamaged, correctly returned products will be credited to the original purchaser's credit card excluding shipping charges. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the United States (USA).


Returns Policy for sale items

The same policy as above applies.


Assistance

If you need help with the returns process, you can call our Customer Service Team on 516-998-8825


Returns Address

The address to which all returns should be sent is:

Kiroco

33 Barkers Point Road

Port Washington

New York

11050

USA


Exchanges

Exchanges may be made within 14 days from the date of receipt. Exchanges may be made under the same conditions as returns are made. We suggest that you call customer service for assistance with a new selection and for additional payment or credit due.