Delivery & Postage

Delivery


Tracking

Once your order is placed, you will receive an email confirmation when:


a) we have received your order

b) when we are ready to dispatch for delivery next day.


We have also created a facility on the site that enables you to track the progress of your order as it passes through. As your order passes through various stages of completion we will change its status on the system.

Standard Delivery Times

In the US you should receive your goods no later than seven business days from order confirmation (a business day is a day of the week which is not a weekend or US Bank Holiday).

Certain states in the US may take a day or two longer. In any country outside the US we should deliver between 10-14 working days. Our preferred carriers are US Postal Service and Federal Express although we reserve the right to change courier at any time, without notice.


Delivery Address

You may wish to send your jewelry as a gift to someone at another address, in which case you can provide us with the alternative address details at the point of order.


If the name provided with the delivery address is different from that of the billing address, the invoice will be forwarded to the billing address.


Receiving Goods

All goods are sent US Postal Service or Federal Express depending upon the shipping zip code - Recorded Signed For, that means you will need to sign to confirm receipt .


In the event that no-one is available to receive a Recorded Signed For item, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.



Postage and Packaging


Packaging

As standard, all Kiroco jewelry is packaged in a Kiroco velvet bag. The beautiful Kiroco jewelry handbag commissioned by the Kiroco design team will soon be available as a packaging option to make your gift that extra special.


Insurance

All goods are fully insured whilst in transit from us to you.


Postage

Postage is chargeable in addition to the quoted price of your jewelry.